Privacy Policy
Last updated: April 3, 2026This Privacy Policy describes how Comunità Solidale collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We believe that transparency about our data practices builds trust with our community members, volunteers, and supporters.
Information We Collect
We collect personal information when you interact with our platform in several ways:
- Registration and account information: name, email address, phone number, and organization affiliation
- Profile data: biographical information, volunteer interests, and availability
- Event participation: registration details, attendance records, and feedback
- Communication data: messages, inquiries, and support requests
- Technical information: browser type, IP address, and website usage patterns
- Location data: provided voluntarily for event-based services
We collect this information to facilitate volunteer management, event coordination, community engagement, and to improve our services. You control what personal information you share with us through your account settings.
How We Use Your Information
We use the information we collect for specific purposes related to our mission:
- Managing volunteer profiles, skills matching, and opportunity placements
- Organizing and promoting events, and tracking attendance
- Facilitating communication between volunteers, staff, and organizations
- Sending service-related updates, newsletters, and event notifications
- Analyzing platform usage to improve user experience and functionality
- Ensuring compliance with Italian nonprofit regulations and ONLUS requirements
- Generating aggregate reports for nonprofit partners and funders
We do not sell, rent, or trade your personal information to third parties. Your data is used exclusively to support our nonprofit mission and serve the communities we support.
Your Rights and Choices
You have important rights regarding your personal information under Italian and EU data protection laws:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Update or correct inaccurate information
- Right to deletion: Request removal of your data, subject to legal obligations
- Right to data portability: Receive your data in a portable format
- Right to withdraw consent: Opt out of marketing communications at any time
- Right to object: Challenge our processing of your information
To exercise any of these rights, please contact us using the information below. We will respond to requests within 30 days as required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and gather usage analytics. Cookies help us remember your preferences, understand how you interact with our platform, and improve our services. Essential cookies are necessary for basic functionality, while preference cookies remember your settings. Analytics cookies help us understand user behavior to optimize our platform.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to access some features of our platform. For detailed information about how we use cookies, please refer to our Cookie Policy.
Data Security and Protection
We implement robust security measures to protect your personal information against unauthorized access, disclosure, or misuse. Our security practices include encrypted data transmission, secure server infrastructure, and restricted access to personal information. However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Italian law. When data is no longer needed, we securely delete or anonymize it.
Third-Party Services
Our platform may integrate with third-party services to provide functionality such as email communications, event management, and payment processing. These service providers are contractually bound to protect your information and use it only for the purposes we specify. We do not control their privacy practices, and we encourage you to review their privacy policies.
We only share the minimum personal information necessary with third-party providers to deliver our services effectively.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new “last updated” date. Your continued use of our platform following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please reach out to us:
Email: [email protected]
Phone: +39 06 4872 5391
Address: Via Garibaldi 78, Bologna, 40121, Italia
We are committed to addressing your privacy concerns promptly and thoroughly.